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Maintaining and Improving the Bottom Line for Multi-Unit Operators

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Having grown up in the janitorial industry, working in the family business since the age of 13, I [Jeff] know how important it is to have a very handson organization with those involved in this business to maintain and improve the bottom line. In the years of experience in the commercial cleaning industry, having a high-level of communication standards is vital. As owners of Anago in three cities, it could be easy for goals and priorities to get sidelined and off track quickly if strong communication systems are not established.

To combat that and protect our bottom line, we’ve established communication systems across our company that work for us, our employees and franchisees. With all our travel between the Anago location offices, it’s imperative we set up systems covering communications for our organization to follow our clients and make sure franchisees are taking care of them correctly. And, because of our unconventional work hours and overnight commercial cleaning duties, presenting each employee and franchisee with this layout gives them the peace of mind to know how to handle any situation and better prepares them to provide unmatched service to customer clients. Being systemized in this regard will definitely result in a strong bottom line and successful business operation for many years to come.


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